Roborock has been named the winner of Canstar’s 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall against other robot vacuum makers on the market.
Canstar surveyed 354 Australians about robot vacuums they had owned or used in the previous three years. The survey covered Overall Satisfaction, Performance, Features and Functionality, Battery and Charging Performance, Design, Ease of Use and Value for Money. Roborock was ranked first and was the only brand to receive five stars in every category, according to the award results.
Customer feedback at the centre
Danni Li, Roborock’s marketing lead, said the company was honoured by the Canstar award. Li said Roborock measures success by how much it can reduce the complexity of daily chores and give customers more time for what they love to do. The company describes consumer centricity as a core value and says its R&D team uses customer feedback to shape product development, looking at what users like, dislike, find slowing them down at home and what they would like from the products. Li said the award was particularly meaningful because it was decided by people who actually use robotic vacuums, which the company sees as a signal it is on the right track.
New mopping systems
Roborock recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia. Both use SpiraFlow 2.0, an upgrade of the company’s original roller mop system. Roborock says the system is designed to handle sticky messes and spills with 16 pressurised clean-water outlets that distribute water across the roller, a faster roller rotation of 240RPM, 2.5 times downward mopping pressure and a new pressurised 100ºC self-cleaning fresh-water roller wash. The company cites a 99% bacterial removal rate for the washing process.
Flagship and pet-focused models
Roborock describes the flagship Saros 20 Flow as the pinnacle of its robotic mobility, with an ultra-slim 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which is designed to climb double-layer thresholds up to 8.8cm. The model also has AI RGB recognition to identify floor surfaces and mess types and adjust cleaning accordingly. Its DuoDivide main brush and dual lifting side brushes are claimed to achieve a 0% hair-tangling rate, while the RockDock offers 100ºC pressurised mop washing and automated detergent dispensing.
The Qrevo Edge 2 Flow is also 8.98cm tall, which Roborock says makes it one of the slimmest roller mop robot vacuums on the market. It has 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system. For pet-owning homes, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet-hair pick-up rate. AI RGB recognition identifies floor types and spills and adjusts water flow, while the robot recognises carpeted rooms, lifts the roller mop up to 15mm and uses an Automatic Roller Shield to keep carpets dry.
The award is based on the survey of 354 respondents, while the performance figures for the new models are presented as company claims.